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Child, Youth & Family (CYF)

If you suspect child abuse or neglect, or are worried about a child or young person, you can call our 24/7 freephone number anytime 0508 FAMILY (0508 326 459)

Operating hours

Office hours: Monday to Friday 8am - 5pm.

If your enquiry relates to a specific concern you have about a child or young person, please call us directly on our freephone number anytime on 0508 FAMILY (0508 326 459)



Child, Youth and Family (CYF) support families to help themselves. They believe all children belong in families that will love and nurture them. They team up with many different groups and people so that families have the support they need to help their children thrive.

CYF work closely with New Zealand’s most vulnerable families to help them find their own solutions, so they can:

- Deal with their problems

- Make the changes they need so their children will be safe and well cared for

- Achieve their goals for the family.

When children need secure, loving, long-term homes, CYF will work with family and whanau, caregivers, and adoptive parents to find them one.

When young people offend, CYF want them to get back on track and make good decisions in the future. They'll organise a conference for the young person, their family and the victim of their offending to meet and talk about the impact of their actions. Then they'll help them get back on track for a successful future.

CYF partner up with hundreds of social services providers to get the message to communities - together we can help all our children be safe, strong and thrive.


Contact details

Address: Duncan Dovico House, 60-62 Gill Street, PO Box 4043, New Plymouth

Website: http://www.cyf.govt.nz/


Additional Information

Keeping Kids Safe (English)

Keeping Kids Safe (Maori)


If you're interested in finding out more about becoming a caregiver, call us on 0508 FAMILY (0508 326 459)

If you're an existing caregiver wanting support or assistance, contact your caregiver social worker, or phone us on 0508 CARERS (0508 227377)